Refund & Cancellation Policy
A Legal Disclaimer - Last Updated - 3 October 2024
At The Glow Bar LDN, we strive to provide exceptional beauty treatments and customer satisfaction. However, we understand that there may be circumstances where a refund is necessary. Please read our refund policy carefully.
Appointment Cancellations
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Cancellations: We kindly ask that you provide at least 24 hours’ notice if you need to cancel or reschedule your appointment. Cancellations made with less than 24 hours' notice will result in a 50% charge of the service booked.
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No-Shows: Clients who do not show up for their appointment without prior notice will be charged the full price of the service booked.
Refunds on Services
Our goal is to ensure that all clients leave satisfied with their treatment. However, if you are unhappy with a service provided, please notify us before leaving the salon so that we can address your concerns.
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Refund Requests: Refunds for services are not typically provided. However, if you are dissatisfied with your treatment, we will assess the situation and may offer a re-treatment free of charge within 7 days of the initial service.
Refund Exceptions: In rare cases, and at the discretion of management, a partial refund may be provided. We will evaluate this on a case-by-case basis.
Gift Cards
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Non-Refundable: Gift cards purchased from The Glow Bar LDN are non-refundable and cannot be exchanged for cash.
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Validity: Gift cards are valid for 12 months from the date of purchase.
Special Offers and Discounts
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No Refunds on Special Offers: Services purchased through special offers, discounts, or promotions are non-refundable and cannot be exchanged for cash or other services.
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Transfer of Services: At management's discretion, services purchased via a special offer may be transferred to another person, provided it is within the validity period.
Contact Us
If you have any questions or concerns about our refund policy, please contact us:
The Glow Bar LDN
Email: hello@theglowbarldn.com