Privacy Policy

At The Glow Bar LDN, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services, in accordance with the UK GDPR and the Data Protection Act 2018.

Information We Collect
We may collect and process the following types of personal data:

• Personal Identification Information: Name, email address, phone number, etc.

• Payment Information: Credit/debit card details for booking and payment purposes.

• Appointment Details: Booking history, preferences, and treatment information.

• Usage Data: Information on how you use our website (e.g., IP address, browser type, page views).

• Marketing Preferences: Your preferences in receiving marketing and communications from us.

How We Use Your Information
We use your personal data for the following purposes:

• To Provide Services: Processing bookings, handling payments, and delivering the treatments you've requested.

• To Communicate with You: Sending appointment confirmations, reminders, and any relevant updates.

• For Marketing Purposes: With your consent, sending promotional offers and updates about our services.

• To Improve Our Services: Analysing how you use our website and improving user experience.

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Legal Basis for Processing
Under UK GDPR, we rely on the following legal bases to process your data:

• Consent: When you sign up for marketing or provide data voluntarily.

• Contractual Necessity: To fulfill our obligations in providing booked treatments and services.

• Legal Obligations: When processing is necessary for compliance with legal obligations (e.g., record-keeping).

• Legitimate Interests: For improving our services, safeguarding security, and managing business operations.

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Sharing Your Information
We do not share your personal data with third parties except:

• Service Providers: We may share your data with trusted providers (e.g., payment processors, booking platforms) who assist in delivering our services.

• Legal Compliance: When required by law to disclose your data (e.g., in response to legal or regulatory requests).

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Data Security
We take appropriate measures to ensure your data is secure and protected against unauthorized access, use, or disclosure. This includes encryption, secure payment gateways, and restricted access to personal data.
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Your Rights Under UK GDPR
You have the following rights regarding your personal data:

• Access: You can request access to the personal data we hold about you.

• Correction: You can request corrections to any inaccurate or incomplete data.

• Deletion: You can request the deletion of your personal data, subject to certain conditions.

• Objection: You can object to our processing of your data under certain circumstances.

• Portability: You can request the transfer of your data to another service provider.

To exercise your rights, please contact us at hello@theglowbarldn.com.
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Retention of Your Data
We will retain your personal data for as long as necessary to provide you with services, comply with legal obligations, and protect our legitimate interests. Retention periods vary based on the nature of the data and the purposes for which it was collected.

Our website uses cookies to enhance your browsing experience and analyze web traffic. Cookies are small text files stored on your device. You can control cookie settings through your browser. For more information, please see our Cookie Policy.

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and we encourage you to review this policy regularly.